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Help & Support

Frequently Asked Questions

How do I find parts for my car?

You can find parts by entering your VIN number, license plate, or by selecting your car's make and model from our database. Our smart matching engine will show you compatible parts instantly.

What is a VIN number?

VIN (Vehicle Identification Number) is a unique 17-character code that identifies your vehicle. You can find it on your vehicle registration document, insurance card, or on the dashboard near the windshield.

How accurate is the part compatibility?

Our compatibility system uses verified vehicle data to ensure accurate matching. We continuously update our database to provide the most reliable part recommendations for your specific vehicle.

Do you ship internationally?

Currently, we focus on serving customers within the European Union. Shipping options and delivery times vary by location. Please check the delivery information during checkout.

What is your return policy?

We offer returns within 14 days of delivery for unused items in original packaging. Please contact our support team to initiate a return. Some items may be subject to restocking fees.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

Contact Support

If you need additional assistance, our support team is here to help:

  • Email: support@partomatik.com
  • Response time: We aim to respond within 24 hours during business days (Monday-Friday, 9:00-17:00 CET)